Assist in developing profitable proposal to suit with customer needs
Support telesales to tackles customer‟s problems, complains and requests
Support multi channel customer‟s service request and other countries enquiries
Prepare request for quotations (RFQ) for oversea counterparts
Develop proposals for performance improvement work based on customers‟ needs
Operate as a lead consultant to manage and deliver customer-focused service offerings
Country Sales Management:
Collate data and compile sales related report such as call performance, lead report and performance report Sales Manager Direct Sales
Undertake any projects/duties as assigned by the Sales Manager Direct Sales.
Country Sales Function
Collaborate with Relationship sales for country revenue
Country Office (other departments)
Coordinate with marketing department to ensure an effective DM program is launched as per schedule
Coordinate with CS, Operations and other sales segment to ensure service commitment in place
Telesales Team Leadership
Sales targets: Plan, organise and lead an efficient and effective Telesales team to achieve sales targets. Implement appropriate sales initiatives in order to ensure achievement of sales targets
Acquisition and Development activity: To ensure Telesales Executives utilise the Sales Pipeline for management of all Prospects ensuring that business from new and existing customers is actioned and successfully negotiated.
Productivity: Ensure all regionally determined call targets are met by the Telesales Executives
Efficiency: Increase selling time through reducing/minimising "time stealers", i.e. inbound service calls, and ensuring selling time is correctly allocated between acquisition, maintenance and development calls.
Global Sales Process: To ensure all aspects of the GSP programme are well understood and implemented across th Telesales department and that the regional objectives of both sales force effectiveness and efficiency improvement are achieved
Sales Automation: Ensure that all activities are updated accurately in Sales Automation system, e.g. sales activity codes, customer contact details etc.
Telesales Team Management
Perform field visit in developing relationship with potential customers
Supervise Telesales to ensure all assigned customers are served and developed
Motivate telesales to explore and exploit customer‟s full potential and needs for customer migration
Maintain and manage the capacity of team‟s daily operation
Develop a high performance service culture within the functional department
Plan, organise and direct an efficient and effective functional department.
Develop IKOs/KPIs with team members and monitor individual performance.
Conduct performance appraisal: Conduct monthly
|Location:||Ho Chi Minh City, Vietnam|
|Contact:||Nguyen Thi Khanh Hoa|
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