Telesales Manager (Vietnamese only, good English)

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary: Negotiable
Specialization:
Sub Specialization: Overseas Sales,
Contact: Nguyen Thi Khanh Hoa
Reference: JO-2003-436908

Customers:
 Assist in developing profitable proposal to suit with customer needs
 Support telesales to tackles customer‟s problems, complains and requests
 Support multi channel customer‟s service request and other countries enquiries
 Prepare request for quotations (RFQ) for oversea counterparts
 Develop proposals for performance improvement work based on customers‟ needs
 Operate as a lead consultant to manage and deliver customer-focused service offerings


Country Sales Management:
 Collate data and compile sales related report such as call performance, lead report and performance report Sales Manager Direct Sales
 Undertake any projects/duties as assigned by the Sales Manager Direct Sales.

Country Sales Function
 Collaborate with Relationship sales for country revenue

Country Office (other departments)
 Coordinate with marketing department to ensure an effective DM program is launched as per schedule
 Coordinate with CS, Operations and other sales segment to ensure service commitment in place

Telesales Team Leadership
 Sales targets: Plan, organise and lead an efficient and effective Telesales team to achieve sales targets. Implement appropriate sales initiatives in order to ensure achievement of sales targets
 Acquisition and Development activity: To ensure Telesales Executives utilise the Sales Pipeline for management of all Prospects ensuring that business from new and existing customers is actioned and successfully negotiated.
 Productivity: Ensure all regionally determined call targets are met by the Telesales Executives

Sales Deployment
 Efficiency: Increase selling time through reducing/minimising "time stealers", i.e. inbound service calls, and ensuring selling time is correctly allocated between acquisition, maintenance and development calls.
Global Sales Process: To ensure all aspects of the GSP programme are well understood and implemented across th Telesales department and that the regional objectives of both sales force effectiveness and efficiency improvement are achieved
 Sales Automation: Ensure that all activities are updated accurately in Sales Automation system, e.g. sales activity codes, customer contact details etc.


Telesales Team Management
 Perform field visit in developing relationship with potential customers
 Supervise Telesales to ensure all assigned customers are served and developed
 Motivate telesales to explore and exploit customer‟s full potential and needs for customer migration
 Maintain and manage the capacity of team‟s daily operation
 Develop a high performance service culture within the functional department
 Plan, organise and direct an efficient and effective functional department.
 Develop IKOs/KPIs with team members and monitor individual performance.
 Conduct performance appraisal: Conduct monthly