Solutions Consultant - M&E

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary Attractive
Specialization: Consulting
Sub Specialization:
Contact: Ms Thien Ly
Reference: JO-1910-427322

Responsibilities

  • Directs and coordinates Pre-Sales, Post-Sales, Consulting & Technical Support services activities and provide expertise to customers together with the VARs and Autodesk by performing technical discussions, solution demonstrations, deployment and installation, mentoring, implementation, maintenance etc. to position and adoption of wide range of Autodesk applications and portfolio.
  • Organize and conduct enablement activities such as solution and workflow presentations, trainings/mentoring, workshops, webinars, seminars covering Autodesk solutions and products for resellers and their customers.
  • Analyze customer enquiries and map/develop solutions.
  • Conduct technical discussion and ability to understand customer workflow, pain points and accordingly arrange/recommend solution and services.
  • Ability to identify the measured outcome from any delivered activity, increase productivity, user learning curve etc.
  • Organize and deliver training courses and mentoring sessions for relevant solution sets and product areas.
  • Deliver product presentations to customers (in-house, fairs etc…) and tradeshows, webinars etc.
  • Deliver online training courses (internet) for sales partners and their customers.
  • Provide project support for customer projects (billable).
  • Support staff with Autodesk product related topics.
  • Create, document and publish hard and software benchmarks in the Autodesk environment.
  • Write product-specific articles for in-house and external professional media (e.g. Portal).
  • Active participation in marketing initiatives conducted by Business Unit for technical, application purposes.
  • Be an Industry/subject matter expert on allocated product group.
  • Work with customers and partner to find out the trend of any ongoing issue and accordingly work with Autodesk to mitigate the issue.
  • Ability to understand customer issue and do the troubleshooting.

Skills & experience

  • Because Solution Consultants operate at the intersection of the Autodesk, Value Added Resellers and end-user customers, they must possess strong communication abilities, excellent mathematical skills and the capacity to facilitate teamwork across departments. Solution Consultants are uniquely talented in both customer success and services and detail-oriented, proficient in analytical tasks and in consequence should be an excellent communicator, both orally and in writing.
  • More than one year preferred of Autodesk and channel business experience or otherwise 3+ years in channel driven software solutions.
  • Knowledge and/or experience of industries served by Autodesk: M&E
  • Experience with one or more Autodesk products (for example: Maya or 3Ds Max etc.)
  • Knowledgeable on principles, practices and techniques of project management
  • Proven strong negotiation skills and persuasion to align Autodesk resellers and end-users towards Autodesk strategy and collaborative solutions.
  • Proven persistence and resilience in a technical high growth software industry.
  • In depth understanding and knowledge of current IT landscape and technology (Networks, operating Systems, internet, database, scripting, cloud, etc.).
  • Team player with a strong customer orientation.
  • Good knowledge of English and any other local regional language would be beneficial.
  • Excellent communication and presentation skills.
  • Has technical degree or equivalent qualification for the relevant industry and product area.