SFA (ANForce) Executive

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary VND25000000 - VND35000000 per month
Specialization: PMS / Data Management / Statistics / Safety
Sub Specialization:
Contact: Duy Nguyen Le Bao
Reference: JO-1809-402725
  1. SFA System Administration
  • Act as SFA system administrator (SFDC, QlikView, Nemo,…), responsible for effective provisioning, installation/configuration, operation and maintenance of SFA systems in coordination with MIS and IT
  • Develop and enforce necessary system administration processes and procedures to ensure effective and efficient use of SFA systems
  1. Database Management
  • Act as custodian for managing profiles of
    • Ethical Account profiles: Hospitals, Private Clinics, Health Station, Vaccination centers… and their classification
    • Ethical Contact profiles: doctors, nurses and mid-wives… and their classification
    • Ethical Field Force profiles, structure and territory and product assignment
  • Manage business databases in Ethical SFA systems (sales, KPIs, incentive…)
  • Work with Ethical SFE, MIS and other stakeholders to identify business needs in order to optimize existing databases and establish new ones
  • Perform daily backup operations, ensuring all required file systems and ensure system data are successfully backed up to appropriate media and recovery storage devices
  • Perform regular data archival and purge as necessary
  1. Operation, Support and Enablement
  • Develop in-depth understanding of user business requirements so as to design effective support and guidance procedures
  • Provide training, timely operation support and guidance to Ethical Field Force and other stakeholders to enable effective use of Ethical SFA systems as well as to fully maximize system features
  • Create, change, update and delete user accounts per request
  • Enable and support Ethical Field Force and other stakeholders to allow their most effective use of Ethical SFA systems and databases to drive Ethical Field Force productivity
  • Provide 24/7 help-desk to troubleshooting
  1. Ethical SFA System Enhancement and Readiness
  • Collect and analyze user feedback on issues and improvement opportunities related to Ethical SFA systems
  • Work with MIS, IT and Ethical SFE to propose initiatives and solutions to system enhancements and modifications to meet new business requirements
  • Continue research and developments to stay abreast of technological innovation and trends to ensure Ethical SFA system readiness for future requirements