Service Manager

Location: Hanoi, Vietnam
Job Type: Permanent
Salary: Negotiable
Specialization:
Sub Specialization: Technical Service Engineer,
Contact: Trang Cao Thi Huyen
Reference: JO-1808-399834
  • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Provide excellent customer service, including maintaining customer relationships and ensuring repeat customers and taking care of any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer service being provided to ensure all standards are met
  • Oversees team members performing inspections, preparing reports, and doing repairs
  • Cooperate with partners to smooth the business