• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Provide excellent customer service, including maintaining customer relationships and ensuring repeat customers and taking care of any customer concerns or complaints quickly and professionally
• Assists with or performs administrative tasks
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service being provided to ensure all standards are met
• Oversees team members performing inspections, preparing reports, and doing repairs
• Cooperate with partners to smooth the business