New Product Launches and Promotions

• Promote company products offering through knowledge dissemination and trials at selected customers as per SBU directions
• Owner to ensure all new products launch information and training is done across region
• To support TRM to prepare target customer list for new products
• To take a lead for bulk trials of new products in agreed time frame , share technical findings and possible solutions if any problems found
• KPI: Positive trend of sales gain out New products in given country by year to year

Lab Developments

• RTS will take the ownership country lab developments based on location , as per product group
• RTS will support TS , to coordinate with labs, quick development and fast response for key regional projects

Define Market Focus Products & Country strategy

• To prepare and support to TRL to prepare market focus products , country strategy for every year as per market needs to fight against competition
• TRL: Owner to prepare overview of Market focus products
• TRL/RTS : Ensure minimum quantity of sample stock at any given time country sample point by monthly review
• Sales Support : Sales support ensure the replenishment of samples stock as per feedback from TS team

Competitor Information & Competition analysis

• To update team about competitor activity in given market
• To prepare analysis of competitor product vs Huntsman product, close working with MHC / TW lab teams ensure analysis based on customer needs
• TS Owner of competition analysis
• To prepare 360 view of key advantages of Huntsman product / system , total process cost , process benefits , sustainable benefits and PEHS advantages
• RTS: Owner to review and guide TS for 360 view of performance analysis
• Joint visits along with sales team with 360 view analysis to sustain our business

Customer complaints & Technical challenges

• TS is the owner to address the technical problems raised by customers ,discuss with TRL , RTS and GTN teams to provide best possible solutions to technical problem in fastest possible way
• TS is the owner of any quality or performance related complaint of products raised by customer ,
• To validate the customer complaint with preliminary investigation and support sales team to enter to CCS system
• To discuss with Global experts and GTN teams to provide best possible solutions to resolve the customer complaints of key customers in region
• KPI: Minimum number of days to conclude the customer complaint depending upon nature compliant

Product gap & Innovation Pipe line

• Assess customer needs and translate it into potential innovation projects
• To bring and highlight any product gaps in present range
• In case of Textile chemicals, bring new ideas , propose in country meetings to define new projects for RFC
• Communicate customer feedback on our products, services to the business leaders

B&R Projects

• RTS-Owner of ongoing B&R Projects in region
• Active co-ordination between sales, Marketing team to ensure fastest response and conclusion of projects

Product Replacements & Product withdrawals

• RTS owner to prepare and support technical details , lab reports for product replacements , withdrawals
• To visit along with sales team to inform about product changes to customers to sustain existing business
• KPI: To sustain the existing business of given products with replacements , if possible

Technical Training

• Deliver technical training to support customer needs for all huntsman customers
• To develop business partners team , on field training during bulk trials
• Visiting and participating on trade shows or conferences related to assigned market segments