New Product Launches and Promotions
- Promote company products offering through knowledge dissemination and trials at selected customers as per SBU directions
- Owner to ensure all new products launch information and training is done across region
- To support TRM to prepare target customer list for new products
- To take a lead for bulk trials of new products in agreed time frame , share technical findings and possible solutions if any problems found
- KPI: Positive trend of sales gain out New products in given country by year to year
Lab Developments
- RTS will take the ownership country lab developments based on location , as per product group
- RTS will support TS , to coordinate with labs, quick development and fast response for key regional projects
Define Market Focus Products & Country strategy
- To prepare and support to TRL to prepare market focus products , country strategy for every year as per market needs to fight against competition
- TRL: Owner to prepare overview of Market focus products
- TRL/RTS : Ensure minimum quantity of sample stock at any given time country sample point by monthly review
- Sales Support : Sales support ensure the replenishment of samples stock as per feedback from TS team
Competitor Information & Competition analysis
- To update team about competitor activity in given market
- To prepare analysis of competitor product vs Huntsman product, close working with MHC / TW lab teams ensure analysis based on customer needs
- TS Owner of competition analysis
- To prepare 360 view of key advantages of Huntsman product / system , total process cost , process benefits , sustainable benefits and PEHS advantages
- RTS: Owner to review and guide TS for 360 view of performance analysis
- Joint visits along with sales team with 360 view analysis to sustain our business
Customer complaints & Technical challenges
- TS is the owner to address the technical problems raised by customers ,discuss with TRL , RTS and GTN teams to provide best possible solutions to technical problem in fastest possible way
- TS is the owner of any quality or performance related complaint of products raised by customer ,
- To validate the customer complaint with preliminary investigation and support sales team to enter to CCS system
- To discuss with Global experts and GTN teams to provide best possible solutions to resolve the customer complaints of key customers in region
- KPI: Minimum number of days to conclude the customer complaint depending upon nature compliant
Product gap & Innovation Pipe line
- Assess customer needs and translate it into potential innovation projects
- To bring and highlight any product gaps in present range
- In case of Textile chemicals, bring new ideas , propose in country meetings to define new projects for RFC
- Communicate customer feedback on our products, services to the business leaders
B&R Projects
- RTS-Owner of ongoing B&R Projects in region
- Active co-ordination between sales, Marketing team to ensure fastest response and conclusion of projects
Product Replacements & Product withdrawals
- RTS owner to prepare and support technical details , lab reports for product replacements , withdrawals
- To visit along with sales team to inform about product changes to customers to sustain existing business
- KPI: To sustain the existing business of given products with replacements , if possible
Technical Training
- Deliver technical training to support customer needs for all huntsman customers
- To develop business partners team , on field training during bulk trials
- Visiting and participating on trade shows or conferences related to assigned market segments
