Payment Officer

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary Negotiable
Sub Specialization:
Contact: Vi Tran Thao
Reference: JO-1804-392667

As a payment officer, you will be responsible for ensuring a high level of customer service and efficient processing of inward and outward payments within the SLA and in line with the Bank policies/ procedures and local regulations. The service covers all kinds of payments such as inward/outward local payments, inward/outward overseas payments, cheque collections and tax payment processing. It also includes the handling of customer's inquiries.

The Payment Officer role will be responsible for the following duties, but not limited to:

  • Process transactions within delegated discretion and in compliance with Group policies, internal procedures and local regulations for main products: Inward payments; Outward payments; Tax payment processing; Book transfer; Cheque collection
  • Check supporting documents as per regulations and guide customers on the full requirements of supporting documents
  • Perform authentication check to determine if payment can be executed or if supporting documents must be obtained, kinds of supporting documents are requried, or sanction screening is required. This also covers the account balance check, method of signing, signature verification, tariff applied and all other account mandates
  • Perform data capture for all details of payments as per customer's instruction to relevant payment systems such as TAS, EDPP, MIDS,…
  • Perform posting of manual accounting entries to CBS system
  • Handle customer inquiries or complaints
  • Investigate for outstanding transaction in suspense accounts/ Nostro books to ensure that all payments are attended within time frame