- Respond to customer's questions and solve customer's inquiries as soon as possible in the most empathetic way.
- Study about the client's products and standards to be able to answer the problems in the corrected way.
- Recognize trends and patterns, and escalate issues outside the company policy to the global team
- Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
- Participate in improving the process of supporting users, user experience