IT TEAM LEAD - SALES SUPPORT TEAM LEAD

Location: Ho Chi Minh City
Job Type: Permanent
Salary Attractive
Specialization: Human Resources, General Affairs & Administration
Sub Specialization: Technology & Digital, Telecommunication , Sales Support and Administration
Contact: HR

Location:                    Phu Nhuan, HCM

Salary:                        Open

Working Time:          Mon - Fri

Responsibilities

  • Provide broad support to the Sales Support team and oversee the execution of their key responsibilities
  • Track and analyze performance of the Sales Support Specialists according to the KPIs, and manage and maintain their adherence to the sales process and SLAs
  • Manage and administer all technical aspects of key systems used by Sales Support Specialists, including but not limited to generic email account management, customer query/sales order ticket management, Q2O, SAP, and other platforms/tools as and when they are implemented
  • Create and maintain reports and other relevant content for monthly/quarterly/yearly executive presentations and/or board presentations, and any other presentations as required from time to time
  • Troubleshoot issues faced by Sales Support on an ongoing basis, particularly where Sales Support Specialists are stuck and require assistance
  • Proactively identify and make recommendations to eliminate quotation and sales process bottlenecks and inconsistencies
  • Maintain regular check-ins as needed with Direct Sales, Inside Sales, Pre-Sales, Finance and Compliance to have visibility on how sales are tracking against pipeline/plan, identify roadblocks and issues faced by Sales Support for internal review & resolution, essentially serving as an important business partner and point-of-contact
  • Assist with on-boarding and training new Sales Support Specialists who join the team
  • Develop and maintain Sales Support policies, procedures, training manuals, and other related resources
  • Regularly review and refine Sales Support team structure based on vendor segmentation/clustering or other relevant segmentation factors, provide input on account management when required, and help with planning and enhancing operational processes to support Sales
  • Develop an in-depth knowledge of the company core business model and processes, acquire an understanding of IT product attributes and vendor requirements in order to successfully manage Sales Support.
  • Be knowledgeable in Export Compliance including but not limited to Denied Parties, ECCN and required documentation.
  • In addition to the above, have sufficient familiarity with the core Sales Support responsibilities, which includes end-to-end involvement in the opportunity from quote to cash (support to ADM/BDM), in order to perform the tasks of a Sales Support Specialist as required, including:
  • Perform reporting functions on an ongoing and timely basis, including but not limited to quotation generation, sales order generation, outbound documentation, follow-ups with internal Finance/Credit and Compliance depts. and customers:
  • Quoting of hardware, software and services including Deal Registration where eligible
  • Process orders received from customer and/or Sales in SAP and Q2O systems.
  • Review and validate Sales order request details submitted by Sales, ensuring information tallies with necessary supporting documents.
  • Overall, meet and exceed predefined service level agreements (SLA) and individual KPIs

Requirements

  • Minimum 5-6 years of Sales or Sales Operations experience, ideally in IT multinational environment, including but not limited to SAP and Q2O
  • Minimum 1-2 years of managerial experience, ideally in IT multinational environment
  • Business-focused with a sales-oriented and customer-success-driven mindset
  • Ability to understand high-level sales strategies, interpret business needs, translate them into system and process requirements, and ensure local execution and business impact.
  • Strong capabilities in problem-solving and crafting efficient processes, with strong attention to detail
  • Results-driven mentality, contributing to an innate motivation to optimize the use of available resources and drive issues to closure
  • Excellent interpersonal skills, enabling individual to interact smoothly with others across teams and levels, including but not limited to Sales Support team members, Singapore Sales leadership, other Sales leads
  • Demonstrates leadership qualities

Others

Salary

  • Attractive package, with additional annual bonus (13-month bonus)
  • Competitive salary, performance review periodic

Environment

  • International and professional work environment
  • Working in a dynamic and energetic environment
  • Opportunity to work in a multi-lingual, multi-cultural and innovative environment

Client Information:

Our client is a well-known 100% foreign invested company in professional in Information Technology & Services.