Field Service Engineer (Healthcare automation)

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary: Negotiable
Specialization:
Sub Specialization: Technical / Customer Support,
Contact: Han Do Dac Kha
Reference: JO-1908-424888

JOB DESCRIPTION

- Provide scheduled preventive maintenance services to contract customers in assigned area
- Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required
- Train customers on system and light maintenance operations
- Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required
- Conduct periodic customer care visits to monitor product performance and customer satisfaction
- Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems
- Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner
- Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base
- Maintain a clean and professional appearance at all times when working with customers
- Adhere to and strictly enforce all company safety policies and procedures
- Attend required training programs to keep current on system updates

JOB REQUIREMENTS

- Ability and willingness to travel 30 to 70% of the time for technical support and training purposes.
- Ability and willingness to work on-call hours including weekend, night, and/or holiday work