Customer Services Agent (IT industry)

Location: Hanoi, Vietnam
Job Type: Permanent
Salary: Negotiable
Specialization:
Sub Specialization: Customer Service/Call center,
Contact: Ngan Nguyen Thu
Reference: JO-1908-424368

Our client is a multinational company specializing in IT and business support services, as their business are booming, they are looking for the top talents who are customer-oriented and willing to work in one of the most promissing industry - IT.

As the customer support officer, your responsibilities are including but not limited to:
  • Act as a connecting point between client and customer to support customer in resolving technical issues, answer questions related to features of IT product
  • Identify customer problems and assign to corresponding department and team
  • Continuously improve customer experience by timely updating frequent information relateded to progress towards the issues

Requirements:
  • Language frequency is a must (English/Portuguese/Spanish/German/French/Russian)
  • Have a desire to become an expert and higher position in Customer Service
  • Willing to work in IT industry
  • Have customer-services mindset and be a fast learner
  • Experience in IT industry is a plus

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