Customer Manager (Warranty)

Location: Hanoi, Vietnam
Job Type: Permanent
Salary: US$2500 - US$3000 per month
Specialization:
Sub Specialization: Sales Engineer,
Contact: Trang Cao Thi Huyen
Reference: JO-1810-405568

Duties & Responsibilities

  • Search and identify potential customer contacts
  • Responsible for customer
  • Give assistance to another team in dealing with customers' requirements and negotiation of general terms and conditions
  • Negotiate warranty reimbursements
  • Handle claims/ recalls from customers, including IQUIS registration, first part in investigation…
  • Manage quality improvement measures for customers' purpose
  • Partner in sorting action at customer site
  • Support customers in quality issues
  • Other tasks as requested