Client Service Manager| Cash Management

Location: Hanoi, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Banking & Financial Services
Sub Specialization:
Contact: Minh Tran Nguyet
Reference: JO-1808-400545

  • Managing a client portfolio to maintain existing and generate new income for the company
  • Maintaining close liaison with key stakeholders in order to provide input into the strategic direction of the company, the functionality and launch of new products and services
  • Developing an appropriate calling plan to achieve goals and objectives.
  • Introducing service improvements to improve the overall client experience, resolving global client service issues and challenging as the final escalation point.
  • Ongoing partnership with all client service teams. Maintaining regular dialogue with client service staff to foster teamwork and cooperation
  • Identifying areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted.
  • Providing analysis and recommendations to senior management.
  • Working closely with Sales to provide input and ensure proper levels of support are achievable