• Managing a client portfolio to maintain existing and generate new income for the company

• Maintaining close liaison with key stakeholders in order to provide input into the strategic direction of the company, the functionality and launch of new products and services
• Developing an appropriate calling plan to achieve goals and objectives.
• Introducing service improvements to improve the overall client experience, resolving global client service issues and challenging as the final escalation point.
• Ongoing partnership with all client service teams. Maintaining regular dialogue with client service staff to foster teamwork and cooperation
• Identifying areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted.
• Providing analysis and recommendations to senior management.
• Working closely with Sales to provide input and ensure proper levels of support are achievable