Chief IT Officer - Senior IT Manager

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: IT Assurance/Quality Assurance/Management
Sub Specialization:
Contact: Han Do Dac Kha
Reference: JO-1912-432399

Key Responsibilities (Essential Duties and Functions)

  • Lead the deployment, monitoring, maintenance, upgrade and support of IT systems, including (but not limited to) networks, data centers (including third-party solutions and hosting providers), servers, storage, PCs, operating systems and associated hardware, software, services and support agreements.
  • Proactively manage vendor/partner relationships to ensure excellent support/delivery for business-critical operations requirements.
  • Partnering with other IT teams and external vendors/partners, develop and implement cost-effective solutions to improve the stability, availability, and performance for enterprise systems infrastructure.
  • Manage the technology infrastructure team budget, including accurate forecasting, variance analysis, and spend management.
  • Develop and implement operations policies and procedures leveraging ITIL best practices, specifically those included in service transition, service operations, and continuous improvement.
  • Oversee all reports and documentations related to network and systems operations, including those provided by third-party solutions and hosting providers.
  • Develop patching and maintenance schedules for network and systems equipment.
  • Analyze existing IT operations and future planned technology and make recommendations for the improvement and growth of the overall technology ecosystem, including development infrastructure and IT systems.
  • Provide leadership and direction in the development and conducting of request for proposal (RFP) processes.


Education/Experience

  • Bachelor's degree in Computer-related discipline; or equivalent professional experience.
  • 10+ years of IT Operational experience in large enterprise environments, with demonstrated advancing level of responsibility.
  • Strong technical knowledge of network operations and technologies.
  • Strong technical knowledge of current computing hardware, protocols and standards including (but not limited to) Microsoft Operating systems, VMWare, Storage infrastructure, VoIP and Cloud Hosting.
  • Proven experience in IT Infrastructure and Operations planning and development.
  • Experience supporting IT Infrastructure of mission-critical business applications and systems. Examples include (but not limited to) Microsoft Dynamics AX, Autodesk Vault, Microsoft SQL Server, Microsoft Azure PaaS, and integration to other cloud products.
  • Working knowledge of applicable data privacy practices and laws.


Knowledge/Skill Requirements

  • Demonstrated business acumen and strategic agility.
  • Strong understanding of IT Project Management principles and practices.
  • Demonstrated ability to build effective teams through appropriate recruitment / selection, coaching and employee management.
  • Ability to collaborate, establish and maintain credible and influential relationships at all organizational levels.
  • Strong oral & written communication, listening and presentation skills
  • Demonstrated critical thinking, analytical and problem-solving skills and mindset.
  • Ability to make sound decisions in a manner consistent with the essential job functions.
  • Demonstrates strong desktop, network and application configuration, troubleshooting and installation knowledge.
  • Knowledge of and experience implementing ITIL framework of services, e.g. Incident Management.
  • Ability to plan, organize and direct the work of a geographically distributed technical staff.
  • Ability to present ideas in concise, business, technical, and user-friendly language.
  • Ability to manage individual and team travel and expenses on a recurring basis.
  • Demonstrated ability to deliver business value through IT, balancing drive for continuous improvement with respect of local company culture and processes.