Websim Support Engineer

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Technology & Digital, Telecommunication
Sub Specialization: Network Engineer/Specialist, Desktop / Application Support / HelpDesk
Contact: Lieu Nguyen
Reference: JO-1806-396173

Job Responsibilities:

  • Responsible for providing support to WebSim users
  • Debugging user's alpha models
  • Querying databases to get user information
  • Troubleshooting user issues
  • Monitoring activity on the WebSim forum
  • Testing new WebSim releases and reporting bugs
  • Building automated reports about user activity using SQL queries.

Job Requirements:

  • BS degree or higher from a leading university in engineering, science, mathematics, finance or any other related field
  • Able to program in Python, or any other modern programming languages
  • Exposure to database technologies such as SQL
  • Knowledge in web based frameworks such as MVC architecture, javascript, ajax, HTML will be a plus
  • Excellent problem solving abilities and judgment with strong attention to detail
  • Mature, thoughtful, with the ability to operate in a collaborative, team-oriented culture
  • Motivated by the transformational effects of technology-at-scale
  • Good communications skills - both verbal and written
  • Be a champion of our users and follow up with different teams to get user issues resolved
  • Contribute to product evolution.