Technical Services Representative - Swine, Poultry Farm System

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary US$1500 - US$3000 per month
Specialization: Sales / Sales Management
Sub Specialization:
Contact: Han Do Dac Kha
Reference: JO-1906-420631

Major Responsibilities:

  • Support Sales and Product Development
    • Product Presentations
    • Prototype and New Product Installations
    • Product Support including Technical Sales Data, Product Bulletins, and Competitive Product Information/Analysis
    • Provide input on definition and design of new products
    • Trade Show Participation, including set-up/tear-down and working the show
  • Prepare and Provide Product Training, including but not limited to features, benefits, installation, troubleshooting, and maintenance to Dealers/Builders/End-Users/Influencers and Sales Staff
  • Provide Phone and Field Technical Support to any/all sales channel partners as required
    • Record and respond in a timely manner; according to frameworks established by the Business Unit that meet or exceed the customer's desires
    • Coordinate with Inside Sales for shipment of warranty or replacement parts; following established procedures for removing parts from stock and/or procurement of parts
  • Create and Maintain Product Manuals as they relate to technical specifications and installation
    • Changes processed through an ECO-type process for recording and communication
  • Make Warranty Recommendations in cases which fall outside warranty timeframes and guidelines
  • Maintain Service Call Logs and Records according to established procedures
  • Play a significant role in continuous improvement efforts; including but not limited to identifying/developing internal and/or external product/service source(s), software or other tools to improve the business
  • Two Year Certificate minimum in electronics, computer science, mechanical or related field
  • Strong understanding of equipment functionality from network/systems/software perspectives. Agriculture or farm related equipment experience preferred
  • Ability to read and create drawings/electrical schematics via CAD or other equivalent software
  • Experience working with companies outside the United States would be a plus
  • Experience in on-site training of company staff, customers and distributors
  • Proven project management and communication skills
  • Team player with the ability to interact with other personnel, and with other cultures
  • Ability to travel as needed, not expected to exceed 30% overnight travel
  • Additional language skill would be a plus