• Lead training team to do training activities & internal training at dealers
• Evaluate periodically training team's performance & improve its effectiveness
• Adjust training materials updated with real market situation
• Manage internal training of dealers (internal trainers, training organization)
• Plan & monitor the annual training expenses within assigned budgets
• Implement a new training model, cooperated with outsource training (build, develop, organize specific training program: train the trainer)
• Train, evaluate internal trainers of dealers (40 up to now): train them in techniques & skills for training and dealing with trainees
• Develop & coach staffs: trainers, field salesmen, CR staff, service advisor, marketing staff, sales staff
• Consult for the manager to build up the master training plan in monthly, quarterly to increase sales skill, sales competence and management skill.
• Consult managers to recruit suitable trainers
• Manage Voice of Customer: assist in the resolution of customer complaints, receive feedback of customer to adjust training program
• Research competitors' training to create & update better training program
• Review and analyze feedback form after training completed to identify areas of improvement
• Train & evaluate new dealers before opening, support them to create & follow up company's operation & regulation at the first years.
• Train new soft skills for dealer managers when having new comers.