Training Manager

Location: Hanoi, Vietnam
Job Type: Permanent
Salary: 13th salary, KPI Bonus
Specialization:
Sub Specialization: Sales Training,
Contact: Huy Hiep Nguyen
Reference: JO-1808-400815
  • Lead training team to do training activities & internal training at dealers
  • Evaluate periodically training team's performance & improve its effectiveness
  • Adjust training materials updated with real market situation
  • Manage internal training of dealers (internal trainers, training organization)
  • Plan & monitor the annual training expenses within assigned budgets
  • Implement a new training model, cooperated with outsource training (build, develop, organize specific training program: train the trainer)
  • Train, evaluate internal trainers of dealers (40 up to now): train them in techniques & skills for training and dealing with trainees
  • Develop & coach staffs: trainers, field salesmen, CR staff, service advisor, marketing staff, sales staff
  • Consult for the manager to build up the master training plan in monthly, quarterly to increase sales skill, sales competence and management skill.
  • Consult managers to recruit suitable trainers
  • Manage Voice of Customer: assist in the resolution of customer complaints, receive feedback of customer to adjust training program
  • Research competitors' training to create & update better training program
  • Review and analyze feedback form after training completed to identify areas of improvement
  • Train & evaluate new dealers before opening, support them to create & follow up company's operation & regulation at the first years.
  • Train new soft skills for dealer managers when having new comers.