Service Engineer

Location: Hanoi, Vietnam
Job Type: Permanent
Salary VND23000000.00 - VND35000000.00 per month
Specialization: Bio Technician/Engineer
Sub Specialization:
Contact: Vu Thi Phuong Anh
Reference: JO-1910-429302

SERVICE ENGINEER JOB DESCRIPTION




Service delivery:

  1. Carry out service, installation, maintenance, and reparation of designated product range as assigned by Manager. IVD, PMLS and UIS.
  2. Technical Service following WS working principle to ensure customer satisfaction in terms of quality, timeliness and service mindset
  3. Provide out of hours technical service support and complete individual mandatory weekend work provision
  4. Attend product training courses (Vietnam and abroad) and work towards completion of professional certificates in order to build competence in providing technical assistance and support to customers
  5. Consult and train users for smooth operations of the products. Be able to articulate technology and product positioning to both business and technical users.
  6. Co-operate and support other departments for product demonstration at seminars, exhibition events (if any)
  7. Quality Escalate as appropriate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
  8. Complete all personal administration in a timely and accurate manner
  9. Report all service activities to direct report line manager
  10. Technical Support for Distributor
  • Training, improving distributors technical knowledge by Service training course, workshop, on-site visit sharing experience and technical skills
  • Support distributor in breakdown case which they in trouble, ensure end-user satisfaction
  • Audit Distributor Technical Knowledge and end-user feedback.
  1. Channel communication and management
  • Monthly review assigned channel, review: customer satisfaction, installation data feedback, training qualification of channel engineers.
  • Result orientation to empowering distributor capabilities.
  • Keep communication flow smoothly and report timely if have any urgent feedback and needed from Channel partners.

JOB REQUIREMENTS

  • Bachelor's or Engineering Degree, especially in Medical Equipment, Biomedical Engineering, Electronics Engineeering, Biotechnology with 2-3 years of working experience;
  • Having experience of working in Medical Devices industry is advantageous;
  • Having a basic knowledge of technical or professional field and mastery of skills in assigned area;
  • Good product knowledge (after being trained);
  • Able to communicate in English fluently;
  • Good communication skill; good analytical and planning skill;
  • Able to work in team or work individually; good networking skill;
  • Hardworking, patient & self - motivated, high sense of responsibility, confident;
  • Commercial and business awareness.