Senior IT Customer Support Engineer (Banking)

Location: Hanoi, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Banking & Financial Services
Sub Specialization: Technology & Digital, Telecommunication
Contact: Trinh Huong Giang
Reference: JO-1806-396960

Our client is a commercial and investment bank which is one of the leading bank in Japan, They are looking for a Senior IT Customer Support in Transaction Banking

Job description:

  • Increase level of IT customer support for transaction banking.
  • Implement e-banking system, set up and guide users to use cash management system
  • Promote & support interface solutions with ERP system (Host to Host, SWIFT interface, Data converter)
  • Solve and follow up TEL inquiries from customers
  • Work with regional office for projects in APAC areas
  • Coordinate with back office departments for efficient operations
  • Prepare agreements and support customer to register