Sales cum Customer Service Executive

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Sales & Marketing
Sub Specialization:
Contact: Ly Nguyen Tran Thien
Reference: JO-2010-448929

The Sales cum Customer Service Officer, is responsible for designing, implementing, and driving success across a high volume inbound and outbound call center and deliver the customer Service by implementing industry standards and best practices to meet or exceed Key Performance Indicators (KPIs). Responsibilities include but not limited to:

  • Responsible for customer service agents, clinical nurses, hospital and clinical pharmacists
  • Serves as a point of contact for customer inquiries and resolutions
  • Effectively carry out call quality coaching processes for all calling groups to enhance patient experience
  • Serves as a shared leadership resource across multiple programs and areas of responsibilities to drive consistency according to industry standards
  • Serves as a subject matter expert in the field of contact center management and the day-to-day contact center operations
  • Communicates organization and functional strategy across the contact center and translates into effective team goals
  • Establish a set of relevant contact center metrics to validate performance results

Minimum Requirements:

  • 2+ years of customer service and "mind-set" sales

Specialized Knowledge and Skills

  • Experience with implementing and building customer service process
  • Experience with client facing interactions
  • Proficient in written and verbal professional communication
  • Experience with conducting both internal and external presentations

Education:

  • Bachelor of Science or Arts degree in Business preferred.
  • Graduate degree in Business is a strong plus