Retail Branch Manager

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Banking & Financial Services
Sub Specialization: Executive Management, Operations / Middle Office, Corporate Banking / M&A
Contact: Diem Tran Thi Ngoc
Reference: JO-1809-402432

Working Location: Binh Duong

Job Description

• Lead your team to deliver the Branch Performance measures and plan.

• Manage & coach your team to drive performance with a hands-on style to grow customer, productivity, service quality and staff engagement.

• In conjunction with your team build a high personal and corporate profile in the community in which you are based.

• Lead the Branch in line with the processes and activities in the operational guidelines to achieve consistency of management of our people and delivery of service and sales to customers.

• Monitor and act on daily activity management information and other internal information tools, using them to coach your team and achieve the business goals.

• Performance Management, People Development and resourcing of your business.

• Train, maintain and develop your team to a level appropriate for the branch and commensurate with centrally agreed resource plans.

• Use appropriate performance management tools and undertaking individual performance reviews to maximize effectiveness of the team.

• Hold regular meetings with team members, and otherwise, to effectively communicate and address bank, region, branch and individual issues and successes.

• Create a working environment that drives performance and an engaged team.

• Work as part of a wider integrated team.  Support others through direct and indirect actions beyond your own branch responsibilities.

• Ensure all processes for fulfill customer need & operations are in place and manage within any agreed Authorities.

• Undertake Customer activities, Operational and Credit sampling in your branch.

Job Requirement

• Bachelor Degree with 5-7 year experience or relevant.

• Proven ability in team leadership and management.

• Proven ability in Retail sales.

• Proven ability in relationship management in the Retail sector.

• ACIB or equivalent professional qualification preferred.

• Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating.

• Coaching techniques to fulfill customer needs, best practice and sales management on a team and one to one basis.

• Planning and organizing skills.

• Analytical skills.

• Problem solving skills.

• Attain appropriate professional and regulatory qualifications as required by market.

• Attain any internal standards as required by Country.