Order Fulfillment Executive (SAP MM/SD and/or SAP/CRM)

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary VND800.00 - VND1000.00 per month + PVI Health Care Insurance Card, 13rd month salary, 14 days of annual leaves, Salaries and Bonus paid according to ability
Specialization: Supply Chain Management
Sub Specialization:
Contact: Nguyen Canh An
Reference: JO-1812-408081

Reporting to the Order Fulfillment Manager, Vietnam, the sales & service administrator needs to process Leads and Opportunities in CRM and for the administration related activities of the entire service process.

MAIN TASKS

1. Sales Administration:

  • Lead Management in CRM
    + Assigning Leads to the correct Sales Rep and follow up activities
  • Opportunity Management in CRM
    + Assisting the Sales Reps and Management to keep the opportunities up-to-date
    + Assisting in Quote Creation and Quote verification (Mat Numbers, KMAT etc)
    + Triggering of ERP Account Promotion (Prospect to Sold-to)
    + Verification of passing the Quote successfully to ERP
    + Assisting in Tender preparation
    + Owner of the Opportunities
  • Customer Contact for all sales related matters - order status, delivery times
  • Sales Pricing Management in ERP and for the Sales Reps
  • Sales Support for events and follow-up activities
  • Demo Equipment Management

    2. Service Administration:
  • Ticket Creation (CCT) and Follow-up via CRM
    + Planned Maintenance
    + Breakdown
    + Installation
  • Owner of the Service Tickets
  • Spare Part Management for the FSE
  • Customer Contact for Service related matters - FSE appointments
  • Dispatching of the FSE to the customer site via Innosoft
  • Verification of the Service Order Confirmation (SVOC) for further processing and completing the Service tickets
  • Ibase Management through CRM
  • Service Contract Management (Quotation, Renewal, Invoicing)
  • NPS Follow-up