Responsibilities

• Responsible for the analysis, design, planning, implementation, and maintenance of production teams in company
• Coordinating with other departments for Project/Product/Services Management efficiency
• Evaluating regularly the efficiency of business procedures according to organizational objectives and applying improvements
• Overseeing customer support processes and organizing them to enhance customer satisfaction
• Reviewing financial information and adjusting operational budgets to promote profitability
• Managing relationships/agreements with external partners/vendors/teams
• Evaluating overall production team performance by gathering, analyzing and interpreting data and metrics
• Improving, Optimizing, Utilizing the working environment and infrastructure

Requirement

• Bachelor's degree in a related field or a combination of education and relevant experience
• 3+ years proven experience as Operations Head  or equivalent position (Program Manager, Development/Delivery/Production  Manager)
• In depth knowledge of diverse business functions and principles
• Excellent organizational and leadership abilities
• Excellent operations modeling and analysis skills
• Outstanding communication and people skills
• Excellent in software development project management
• Knowledge in standards such as ISO, CMMi ... is a plus
• Familiarity with various business software (e.g. ERP, CRM)