Responsibilities
- Responsible for the analysis, design, planning, implementation, and maintenance of production teams in company
- Coordinating with other departments for Project/Product/Services Management efficiency
- Evaluating regularly the efficiency of business procedures according to organizational objectives and applying improvements
- Overseeing customer support processes and organizing them to enhance customer satisfaction
- Reviewing financial information and adjusting operational budgets to promote profitability
- Managing relationships/agreements with external partners/vendors/teams
- Evaluating overall production team performance by gathering, analyzing and interpreting data and metrics
- Improving, Optimizing, Utilizing the working environment and infrastructure
Requirement
- Bachelor's degree in a related field or a combination of education and relevant experience
- 3+ years proven experience as Operations Head or equivalent position (Program Manager, Development/Delivery/Production Manager)
- In depth knowledge of diverse business functions and principles
- Excellent organizational and leadership abilities
- Excellent operations modeling and analysis skills
- Outstanding communication and people skills
- Excellent in software development project management
- Knowledge in standards such as ISO, CMMi ... is a plus
- Familiarity with various business software (e.g. ERP, CRM)