Operations Manager

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary: Negotiation
Specialization: Technology & Digital, Telecommunication ,
Sub Specialization: Programmer, IT Digital and Digital Transformation,
Contact: Lieu Nguyen
Reference: JO-1911-429401

Responsibilities

  • Responsible for the analysis, design, planning, implementation, and maintenance of production teams in company
  • Coordinating with other departments for Project/Product/Services Management efficiency
  • Evaluating regularly the efficiency of business procedures according to organizational objectives and applying improvements
  • Overseeing customer support processes and organizing them to enhance customer satisfaction
  • Reviewing financial information and adjusting operational budgets to promote profitability
  • Managing relationships/agreements with external partners/vendors/teams
  • Evaluating overall production team performance by gathering, analyzing and interpreting data and metrics
  • Improving, Optimizing, Utilizing the working environment and infrastructure

Requirement

  • Bachelor's degree in a related field or a combination of education and relevant experience
  • 3+ years proven experience as Operations Head  or equivalent position (Program Manager, Development/Delivery/Production  Manager)
  • In depth knowledge of diverse business functions and principles
  • Excellent organizational and leadership abilities
  • Excellent operations modeling and analysis skills
  • Outstanding communication and people skills
  • Excellent in software development project management
  • Knowledge in standards such as ISO, CMMi ... is a plus
  • Familiarity with various business software (e.g. ERP, CRM)