Operations Assistant Manager

Location: Hanoi, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Insurance - Underwriting / Claims
Sub Specialization:
Contact: Minh Tran Nguyet
Reference: JO-1812-407861

Our client is one of insurance in Vietnam. The company is looking for a qualified and experience Assistant Operations Manager:

* Assist Manager in developing & monitoring the implementation of Operations strategies, processes and guidelines:

  • Set up strategic plans and objectives for OP department to support the achievement of Company business plans;
  • Participate and contribute to projects/initiatives to improve the customer experience and customer-centricity mind set;
  • Contribute to digital operating model and processes following digital transformation plan of the Company;
  • Develop and execute operation processes and guidelines to ensure smooth & efficient operations;

    * In charge of NBU & Claim operations to ensure effective management:
  • Enhance NBU & Claim operations by studying, evaluating and re-design processes to achieve customer-related objectives to deliver the best customer engagement & experience;
  • Build up auto underwriting & claim processes to achieve good degree of system automation and rules validation; improve efficiency of UW & Claim operations;
  • Establish action plans, KPIs and monitor daily works of NBU & Claim teams to ensure appropriate controls are being implemented within each teams & within agreed TAT, ensure operation efficiency and quality;
  • Prepare and monitor team expenses budget.