Operational management manager

Contact: Diem Tran
Reference: JO-1903-413369

JOB DESCRIPTION

* Customer Centricity - support line manager in driving the Customer Centricity together with business lines to improve the end-to-end customer journey
* Project/ Change Execution - support line manager with region/country specific programs supporting Group/Region/Country COO strategic actions' execution or provide governance oversight on cross-line of Global Business/ Global Functions
* Risk - support line manager in effectively mitigating the risks and improving the control environment
* Financial - support line manager in providing robust financial planning, , tracking and reporting, with Global/Regional/Country Finance
* Governance & Documentation - support line manager in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting 
* Regulatory evolution - support line manager/ COO in managing the implementation of regulatory changes with RC oversight to achieve effective implementation and full compliance

JOB REQUIREMENTS

* Proven experience in project with an ability to influence at different levels and lead projects effectively with minimal supervision
* Strong ability to articulate issues concisely and in simple language to support problem analysis and solutions
* Excellent verbal and written communications skills
* Excellent interpersonal skills, coupled with the ability to work within a matrix structure, build and maintain solid relationships with various stakeholders to deliver at pace
* Solid knowledge of the external environment - regulatory, political, competitors, etc
* 5 years experience ideally within a global organization