Marketing Manager

Location: Hanoi, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Marketing
Sub Specialization:
Contact: Ms. Dieu Huong
Reference: JO-2005-440568

Navigos Search's client operate in different industries with one main goal: To better the quality of lives. They believe they can do more with the help of technology and analytics. They are possessing one of the most promising IT products in Vietnam made by Vietnamese people

Currently, they are looking for talented Marketing manager. Your responsibilities include 3 main roles:

- Direct management and ownership of multiple customer journeys including

  • Analyse customer issues, pain points, competitive trends, customer research, customer communications and customer servicing strategy

  • Identify improvements and innovations in customer journeys by design thinking

  • Current and future state journey mapping across all channels

  • Define short and long-term roadmap

  • Give actionable insights, product, communications and operational improvements and feedback loops across the organization.

  • Defining the P&L and customer metrics for the journeys and goals to improve the journey. Develop a dashboard for the journey based on these metrics

- Manage the Customer feedback and Measurement program: Create a strategy to measure customer experience in organization including the execution of new metrics into the scorecards of the organization

- Customer communication

  • Responsible to drive consistency of all customer communications including digital, agent scripting, and emails

  • Responsible for tone and language of communications to drive a customer-oriented and customer-friendly language

REQUIREMENTS

  • Passionate about delivering an outstanding customer experience

  • Strong leadership skill

  • Excellent listening, writing and oral communication skills

  • Analytical, fact-driven, proactive, entrepreneurial, team player

  • Proficient with design thinking and journey mapping

  • Organized and extremely detail-oriented

  • Make impact and lead the change

SKILLS

  • Market research

  • Data mining

  • Analysis

  • Customer service

  • Project management

  • Product Development

  • Presentation

BENEFITS

  • A chance to build a better life for Vietnamese

  • Attractive compensation package

  • Meal allowance

  • 13th salary and target incentive

  • Private health insurance (employee and their family)

  • The preferences when using the services of our member companies

  • Training course and certificates

  • Team bonding/ company trips, Happy hour and B-day parties.

  • No dresscode.

  • Opportunities to join a diverse and inclusive team

You are invited to send us a full detailed resume in English with current contact numbers as soon as possible. Applications will be treated in total confidentiality