Logistic Manager

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary performance bonus
Specialization: Supply Chain, Procurement, Logistics & Transportation
Sub Specialization: Supply Chain Management, Warehouse Management, Logistics
Contact: Tran Thi Mai
Reference: JO-1903-413331
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*** Operation and Customer service management:
* Master understanding operation and customer service process: Air, Ocean, Consolidation, FCL, LCL, Trucking (FTL, LTL), Cross-border, Project, warehouse, intermodal transport, and international trade; Incoterms, Customs Documentation, HS Code, and import/export processes; International Contract law…
* Manage and response day-to-day staff's operation and customer service.
* Expertizing in worldwide routes to manage load and deliver to right destination and right customers.
* Lead FWD team to focus on the key customer service drivers, comply with specific client SOP from end to end and monitor respective performance.
* Solve daily issues & claims, action plan to customers.
* Collaborate with Sales team to follow up customers' orders successfully.
* Liaise with customers, vendors for the provision of smooth process.
* Design, Plan, Operate new projects/ customers to provide efficient cost and meet customer's satisfaction.

*** Pricing:
* Master understanding contracts and charge structures including surcharges, additional charges and accessorial charges to finalize freight contract with ocean/air carriers, vendors.
* Master understanding incoterm, legal framework to offer right freight and right bid to customers.
* Manage Cost & Selling for each daily job
* Quotation and Bid to Customers, Agents
* Market survey
* Risk forecast
* Develop relationship worth ocean/air carriers, vendors and achieve freight competitiveness.
* Sales support
* Report to Branch Manager and CEO on a regular basis and contribute to corporate decisions.

*** Team management:
* Set up working culture and mindset.
* Make a clear improvement scheme and coach staffs.
* Set up KPI to evaluate staff's performance
* Motive self-develop and engage teamwork.
* FWD team structure , enlarge, recruit and train new staff

*** Report:
* Market pricing report
* Monthly P & L report
* Other specific reports as ordered.

*** Communication and collaboration:
* Communicate and collaborate with other teams and draw the best interest for a company.
* Communicate and collaborate with other Team Managers, oversea branches & offices, HQ and vendors to create the best result.
* Customers orientation.
* Win-win mindset with Ocean/Air Carrier and vendors