Korean Interpreter

Location: Hanoi, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Translation / Interpretation
Sub Specialization:
Contact: Anh Luu Phuong
Reference: JO-2002-435922

  • General Information
  • Provide excellent customer service to Korean patients.
  • Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.
  • In charge of Korean Hotline.
  • Providing Korean translation (English - Korean) for Korean patients.

  • Key Responsibilities

Customer Service

  • Greeting and managing patients in a professional manner
  • Providing translation service for Korean patients.
  • Answering phone calls; making appointments; gathering information to complete patient file; Checking I.D. papers, insurance membership and details.
  • Managing Korean patient flow.
  • Handling cashier work.
  • Ensuring all information is ready for billing and payment purposes.
  • Checking that Korean patients have all necessary documentation/reports/medication, etc. before leaving the clinic.
  • Assisting with medical evacuation as required from time to time.
  • Assisting Korean patients to make bookings outside FMP.
  • Perform other tasks as assigned by Line Manager.
  • In charge of the Korean Hotline.
  • Close communication with Korean team in Hanoi.
  • Marketing Support
  • Supporting marketing activities in line with Hanoi FMP's directives
  • Supporting market research activities for Hanoi MKT team as and when required by marketing team.
  • Managing and displaying marketing materials like brochures, posters, flyers and standees in clinic and elsewhere as and when required.
  • Building relationship with hotels, service apartments, relocation companies, tourist companies; assist with arranging medical and emergency training for corporate partners as and when required
  • Organizing community events, supporting first aid course arrangements
  • Assist senior marketing Executive as and when required


Job Requirements:

  • Holder of a diploma or equivalent degree.
  • Customer relation/interaction background would be an advantage.
  • At least three years' experience in customer relation/interaction, preferably at Foreign Service companies or in the healthcare/service industry.
  • Background as a nurse will be plus.

    Key Capabilities & Skills
  • Korean candidates.
  • Excellent communication and interpersonal skills.
  • Good problem solving skills and ability to handle conflicts.
  • Ability to work well under pressure.
  • Commitment to excel, striving to exceed standards and achieve best results.
  • Fluency in English is a must.
  • Caring and empathy.
  • Positive attitude, able to be multi-tasked.
  • Well-groomed, pleasant outlook is a plus.