Head of telesale and customer service center

Location: Hanoi, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Sales / Sales Management
Sub Specialization:
Contact: Ngoc Chu Do Minh
Reference: JO-1805-395464

  • Manage the call centre to achieve the Company's target with more than 100 staffs
  • Create a process workflow for telesales, follow-up and qualification of leads.
  • Develop call scripts with lead generation and qualification.
  • Assist to create team compensation structure and performance metrics.
  • Build an exciting culture and motivating environment.
  • Use data driven reporting to optimize telesales operations.
  • Maintain accurate detailed and applicable contact data in the database.
  • Work for increasing the call results to meet the company's targets as set from time to time.