[HCM] Service Senior Executive

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary VND20000000.00 - VND26000000.00 per month
Specialization: Technical Consulting
Sub Specialization:
Contact: Hung Nguyen Hoang Minh
Reference: JO-1901-409520
  • Repaired accessories & Management
  • Understand warranty and repair procedure & process
  • Follow up and ensure all old/ broken penal/ MCB would be well receive and repair by Repair Hub before sending back to Authorized Service Center (ASC).
  • Plan & estimate for TV Panel/ Mainboard (MCB) & allocate to Repair Center accordingly
  • Monthly & yearly estimate for repaired part and for SEIHAN (a monthly forecast meeting) such as quantity, cost, timeline, process status.
  • Manage quality of repaired penal/ MCB with technology knowledge as well as communicate effectively with related Repair Hub.
  • Repair Center Operation management
  • Analyze from collected data for better forecast and estimation of panel/ MCB & repair part
  • RMA Claim Management

Check Return Merchandize/ Material Authorize (RMA) claim from PIC of Consumer Service and submit to Regional Customer Service Solution (CSS) monthly basis