[HCM] Client Service Officer

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Customer Service/Call center
Sub Specialization:
Contact: Hung Nguyen Hoang Minh
Reference: JO-1904-416068

- To deliver excellent client service and advice to customers for their daily transactional enquiries, investigation, complaints and other service -related issues.
+ Handling incoming/outgoing customer calls and email: ensure customer calls/emails are well managed in a timely manner.
+ Proactively communicate and cooperate with related departments: Operations, RMs, TBSD… to handle customer enquiries.
+ Keep the customer up to date with the progress of any enquiry or complaint.
+ Internet Banking service support: queries and maintenance.
+ Handling Incoming fax application and call back confirmation.
+ Advise customers about bank forms and document checklist.
- Actively identify opportunities to improve overall service for customers.
- Perform other duties assigned by Head of Department and Team Leader.