General Manager of Call Center (Telemarketing)

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Customer Service/Call center
Sub Specialization:
Contact: Nguyen Thi Khanh Hoa
Reference: JO-1904-415539
  • To build up a new call centre with scale of 150 staffs including: Tele Manager, Tele Leaders, Tele agents and other supporting positions
  • To manage the call centre to achieve the Company's target of attending couples to each of the Company's events which are held on a daily basis.
  • To create a process workflow for telemarketing, follow-up and qualification of leads.
  • To develop call scripts for telemarketer's use with lead generation and qualification.
  • To assist to create team compensation structure and performance metrics.
  • To work closely with Director of Tele and Human Resources to build an exciting culture and motivating environment
  • To interface closely with the sales and marketing department.
  • To use data driven reporting to optimize telesales and telemarketing operations.
  • To maintain accurate detailed and applicable contact data in the database.
  • To work for increasing the call results to meet the company's targets as set from time to time.
  • To developing, coaching and manage Tele manager so they can deliver the best management to their team members.

Work 6 out of 7 days per week. Compensation & Benefit includes: Fixed Salary (Competitive) and Bonus scheme (monthly and annual bonus).