CUSTOMER SERVICES SUPERVISOR

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary Negotiable
Specialization: Life Sciences, Healthcare, Medical Devices & Pharmaceutical
Sub Specialization: Commercial Excellence / Sales Force Excellence, Sales & Marketing
Contact: HR
Reference: JO-2006-443032

Location: Dist 10, HCMC

Salary: Open

Working Time: Mon - Fri

Report to: Sales Manager

Responsibilities

· Responsible for customer service agents, clinical nurses, hospital and clinical pharmacists

· Serves as a point of contact for customer inquiries and resolutions

· Effectively carry out call quality coaching processes for all calling groups to enhance patient experience

· Serves as a shared leadership resource across multiple programs and areas of responsibilities to drive consistency according to industry standards

· Serves as a subject matter expert in the field of contact center management and the day-to-day contact center operations

· Communicates organization and functional strategy across the contact center and translates into effective team goals

· Establish a set of relevant contact center metrics to validate performance results

Requirements

· 3+ years of health care focused customer service

· Experience with implementing and building customer service process

· Experience with client facing interactions

· Proficient in written and verbal professional communication

· Experience with conducting both internal and external presentations

· Bachelor of Science or Arts degree in Business preferred.

· Graduate degree in Business is a strong plus

Others

Salary

· Competitive remuneration package

· Competitive salary, performance review periodic

Environment

· Working in a dynamic and energetic environment

Client Information:

Navigos's client is a leading distributor in Medical Device Industry.

About Navigos Search:

Navigos Search is a branch of Navigos Group Vietnam, which owns 2 leading brands in Vietnam Recruitment Market: Navigos Search and VietnamWorks.

Our group has been the pioneer and leading recruitment service provider in Vietnam since 2002.

Our mission is to help people and companies achieve their dreams.