Customer Service Executive - English & Chinese - Cambodia

Location: Cambodia
Job Type: Permanent
Salary Negotiable
Specialization: Customer Service
Sub Specialization:
Contact: Nguyen Thi Thu Trang
Reference: JO-1909-425587

JOB DESCRIPTION:

  • To respond and ensure the customer enquiries and requests are addressed in a timely manner
  • To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers' requirements are met
  • To handle customer complaints according to the Company procedures and service standard.
  • To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
  • To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
  • To assist and back up other team members and provide supports and report to Supervisor

JOB REQUIREMENTS:

  • Bachelor's degree.
  • At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management...
  • Strong written, verbal skills in English-Chinese bilingual.
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
  • Excellent customer service & presentation skills.