Customer Service Assistant

Location: Ha Nam, Vietnam
Job Type: Permanent
Salary VND15000000.00 - VND20000000.00 per month
Specialization: Customer Service/Call center
Sub Specialization:
Contact: Luong Nguyen Thi
Reference: JO-2103-457258

  • - Handle and process customer orders, inquiries and questions, according to internal

    processes and work instructions.

    - Receive and handle customer complaints, monitor and evaluate the resolution process, in

    consultation with relevant stakeholders.

    - Track and monitor customer orders, inquiries and complaints in the customer service

    systems, according to key indicators (e.g. Service level, costs).

    - Administer and documents customer orders, inquiries and complaints, in accordance with

    company's procedures.

    - Identify and exploit cross - and up selling opportunities with existing or new customers

    and/or forward these to Senior Manager.

    - Handling processing contract, supervise material in-out and report to Procurement

    Manager.

    - Contact with overseas and local suppliers for raw material delivery and cost.

    - Coordinate and supervises activities in the assigned team, in line with commercial guidelines

    and procedures.

    - Performing other job-related duties as necessary or assigned by Procurement Manager,

    Factory Manager or General Director.