COO - Group of Hotels

Location: Hanoi, Vietnam
Job Type: Contract
Salary Negotiable
Specialization: COO
Sub Specialization:
Contact: Nguyen Thi Thu Trang
Reference: JO-1809-403012


  • Develops, maintains and ensures compliance with the Organization policies and procedures.
  • Holds General Managers effectively accountable for managing and motivating associates and achieving overall financial results, and guest and associate satisfaction.
  • Ensures proper, appropriate and timely reporting and record keeping both at the hotels and at the corporate office.
  • Ensures development, implementation and support successful attainment of each hotel's annual Business Plan.
  • Demonstrates a high level of integrity, takes ownership of personal and team actions, communicates effectively, promotes collaboration, nurtures a positive, professional work environment, and ensures development of, and adherence to, Organization policies, protocols and Standard Operating Procedures.
  • Leads the process of developing, with the active participation of the General Managers and the corporate team leaders, the annual Business Plan for each hotel.
  • Ensures implementation of approved Business Plan for each hotel.
  • Ensures all areas of the hotel are operating within the approved budget.
  • Gains and maintains excellent knowledge of competition and general industry trends.
  • Pulls-through and ensures effective implementation and maintenance of any and all business applications in all departments within the hotels.
  • Monitors results and compare outcomes with budgets, other SHG -managed hotels' performances and with industry averages.
  • Ensures that each hotel is maximizing the Guest and Associate experience
  • ​Motivates, coaches and trains the Team members, sets goals and holds team members accountable, and provides appropriate feedback, rewards, and recognition.
  • A Diploma in Hotel Management from a recognized Hotel /Hospitality Organization
  • At least 3 years multi-property experience along with 5 years plus as General Manager.
  • Experience with branded & independent properties
  • Working knowledge of multi-brand property management systems preferred
  • Pre-opening and renovation experience preferred
  • Direct experience with hotel strategy, business models, and operations
  • Working knowledge of multi-brand property management systems preferred
  • Working knowledge of hospitality departments: front office, maintenance, Housekeeping and food and beverage
  • Strong creative, strategic, analytical, organizational and personal sales skills.
  • Ability to manage multiple projects at a time.
  • Extensive experience in designing thoughtful, innovative and articulate verbal and digital presentations;