Handles a portfolio of customers and potential customers via personal direct sales visits
Act as the customers' main point of contact, by liasing closely with the relevant departments within company to ensure that their queries, problems or issues are dealt with appropriately.
Work as a customer contact with the user departments in key account customers, feedback the user situation for the formation of account strategy
Country Sales Function:
Make sure the co-operation with other members of the sales team and throughout the sales force is well maintained.
Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant departments.
Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.
Sales Pipeline Management and Development
Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved.
Complete sales reporting requirements in a timely manner,
Profit Margins Assurance
Adhere to regional standard profit margins and discount guidelines.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Conversion of qualified leads into customers and develop and penetrate existing accounts (Retention and Development).
Continually develop knowledge of company's products/services and general commercial awareness in order to provide the best possible solutions to the customers.
Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in the customer database.
Analyse and monitor customer data to measure success and identify fluctuations/trends