Job

Oversee the sales and operations of the shop, driving associates to achieve sales targets. Ensures KPIs are met by managing the sales floor, inventory, replenishment, display and customer service.

Key responsibilities:

1. Product Management:

- Organizing sales and stock control
- Manage, control, and monitor merchandising activities in store- Ensure efficient Stockroom Management
- Liaise with Commercial team in product display, coordination and layout
- Control business plan implementation and conduct analysis of trends/forecasts and market
- Manage and control inventory by working with the commercial team in creating strategies to push and promote products to reach the right inventory levels
- Provides market and product feedback to commercial team
- Conducts regular market and competitor research and feedbacks the same to the commercial team

2. Operation Management:
- Make sure the store's image is well maintained: window display, staff image, store operation
- Control usage of store's operational budget expenditures and inventory level and report variances
- Ensures efficient flow of in-store operations related to receiving, replenishment, staffing, cashier operations and customer service
- Implements promotional campaigns and strategies

3. People management:
- Manage, coach and review performance of team members, actively involved in people development programs
- Ensures the Career Development Plan of Staff together with HR

4. Customer Service Management
- Ensures all zones are properly manned
- Ensures a pleasant shopping experience
- Organizes orders, reservation ad customer returns
- Deals with customer suggestions and complaints