Account Services Officer

Location: Ho Chi Minh City, Vietnam
Job Type: Permanent
Salary: Negotiable
Specialization: Banking & Financial Services,
Sub Specialization:
Contact: Nhung Do Phuong
Reference: JO-1911-430450

- Account Opening
  • To guide customers how to fill in Account Opening Application Forms and to support BB in obtaining the necessary documentation for the opening and operation of the account.
  • To check the obtained documentation to ensure compliance with requirements in AML/CFT and account opening;
  • To support BB in screening name of customer and related parties. To scan the CDD documents in AML shared folder (for reference purpose) upon completion of CDD process.
  • To support BB in inputting KYC template for Account Opening; CIF Creation Form.
- Account Maintenance
  • To guide customers how to fill in Account Maintenance Form and supporting documents;
  • To support BB in name screening where required;
  • To update Customer's static data in the system;
  • To prepare and forward the Confirmation for Account Maintenance where required;
- Account Closing
  • To guide customer on how to apply for account closure;
  • To verify the signatures and signing authority for the closure of the account;
  • To seek approval for the account closure;
  • To process the Account Closure in system;
- Dormant Account Handling
  • To track the dormant accounts;
  • To send reminders to customers;
  • To close the account with zero balance as per the established procedures.
- On-going Monitoring
  • To check relevant reports and support RM in hit clearance and/or necessary actions to be taken for periodic name screening;
  • To support BB in screening name of customer and related parties for periodic EDD.