RESPONSIBILITIES:

• Managing the company clients' accounts in accordance with the requirements and provide front line support to CEO/COO.
• Leading all the project productions/outcomes and drive content & creative strategy.
• Managing client expectations and satisfaction on high standards on every campaign.
• Working with other teams, especially Strategists to find insights & provide creative inputs.
• Reporting process/outputs/results to CEO/COO and deliver presentations to clients.
• Responding to customer enquiries and complaints; providing specific solutions when problem/issue occurs.
• Creating opportunities to grow business in term of revenue on assigned accounts.
• Gaining trust and maintaining good relationship with clients.
• Coaching & supervising Account Executives to manage accounts and accomplish assignments in a timely and efficient manner such as campaign performance, media plan, contract preparation…
• Supporting CEO/Sales Manager to enforce all of company policies including: ad specifications, bundling requirements (if necessary), pricing guidelines, turnaround times and general advertising terms….
• Developing team member qualified for company business need such as assigning jobs, managing team workload and performance, giving feedback to team members in timely manner periodically.
• Inspiring all the relevant teams, and solve everyone's difficulties; listen to team member difficulties and motivate them; give recognition for good performance as well as manage poor performance
• Deliver training and coaching to team members to enhance their skills and knowledge in project management.
• Acting as the key interface between the customer and all relevant divisions.

REQUIREMENTS:

• Above 4 years' experience in Account Management. Online account management experience is preferred.
• Has ability to work independently and supervise a team of 3-5 Account Executives.
• Good analytical and organizational skills as well as communication skills
• Ability to manage multiple projects at a time while paying strict attention to detail.
• Be able to perform under high pressure to meet deadlines and demanding targets.
• Proactive, positive attitude, creative thinking, good problem solving skills, willing to learn, adapt and operate with a dynamic and fast moving working environment.
• Strong interpersonal skills with aptitude in building relationships with professionals of all