“REPORT ON AGENCY PERSONNEL: OPPORTUNITIES AND CHALLENGES IN EMPLOYMENT IN THE DIGITAL ERA”

I. CHARACTERISTIC OF AGENCY PERSONNEL

• Portrait of an ideal agency personnel: insightful, qualified implementation
•  “Enjoy stability and safety" is one of the ways employers evaluate candidates are unsuitable at Agency
• Differences when assessing the factor "work-life balance" of employees
• Wanting to switch to work for the client is the main reason for Agency personnel leaving

II. OPPORTUNITIES AND CHALLENGES IN RETENTION AND RECRUITMENT

• Nearly 40% of employers said that "1-2 years" is the average number of years working of the employees in the company
• Retaining talent solutions have not met the candidates' expectations
• To improve work-life balance, candidates need flexible working regime and overtime pay
• The personnel shifting trend in the industry: switch to work for the clients instead of working for competitors
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III. DIGITALIZATION IMPACTING RECRUITMENT STRATEGIES

• Developing "digital services" requires businesses to develop human resources solutions
• Confident in digital skills, candidates are ready to cope with digital transformation, still do not meet the requirements of employers​

IV. SUGGESTIONS FROM NAVIGOS GROUP